21.06.2023

Products and prices:

All prices are shown in the product profiles. Our products include VAT. Tax breakdown is shown in the shopping cart and order confirmation. NB! It is possible for customers outside of European Union to buy items without added VAT. Customers outside of EU viziting our store in Lahti are able to buy products with Global Blue Tax free or by Invoice. Also companies inside European Union with a valid VAT number can order items without VAT. 

Shipping costs:

Packaging and shipping rates will depend on the chosen delivery method, the total worth of the order, weight of the product and the size of the package. Shipping costs are automatically added to the order total. Hockey Unlimited Ltd has the right to change the product prices and delivery charges.

Order processing:

We process your orders as soon as possible, usually within one business day after the order has been placed. If any of your ordered goods is out of stock or processing of your order will be delayed, we will inform a customer about it as soon as possible. NB! Order is created and processed only after successful payment transaction.

Shipping methods in Finland:

We deliver the ordered goods to almost every country of the world and all parts of Finland. It is possible to order items directly from our webstore to most of the countries. All delivery methods are not available for every country. Customer can choose the delivery method from the following options:

Pick-up from Hockey Unlimited store: Customers from Finland and European Union can pick-up their orders placed in Hockey Unlimited-webstore themselves and save on the shipping costs. Only the client that has made the order can pick-up the order or a person who is authorized by the client in written form to pick up the order. When picking up the order from our store, please show your ID to prove the identity (Prove of date of birth is required for orders made throught Klarna Checkout). We inform our customers by phone or e-mail, when their order is ready to be picked up. The address of our store, where customers can pick-up their orders is: Saksalankatu 4-6, 15100 Lahti, Finland.

Basic letter: This delivery method is available only in Finland for the small items that can fit into basic envelope. The basic letter is delivered directly into receivers mailbox. If the letter is too big to be delivered into a mailbox, the letter will be delivered to the nearest postoffice of the receiver. The estimated delivery time is 4 working days (Tuesday is not counted into the delivery time as mail is not distributed on tuesdays.) Basic letter does not have a tracking code. 

Europe Priority Letter: This delivery method is available only for European countries for the small items that can fit into basic letter envelope. The basic letter is delivered directly into receivers mailbox. If the letter is too big to be delivered into a mailbox, the letter will be delivered to the nearest postoffice of the receiver. The estimated delivery time is: Nordic countries and Central Europe 3-6 working days, rest of Europe 4-7 working days.

This delivery method does not have a tracking code. 

Retrieve your goods from the selected Postoffice in Finland: You will be notified by text message or e-mail when the package has arrived to your selected office of "Posti" or Smartpost parcel locker.

Home delivery by Postoffice of Finland (Posti): Home delivery by postoffice of Finland.Smaller items are delivered to the desired address. For larger items suitable for delivery, Posti will contact you in advance, for deciding the time of delivery.

Retrieve your goods from the selected "Matkahuolto" in Finland: Your order will be delivered to your selected office of "Matkahuolto" pick-up point. You get a text message or e-mail as soon as the order is ready for pickup.

Home delivery by "Matkahuolto" in Finland: Home delivery by "Matkahuolto". Goods are delivered on weekdays. 

NB! Not all shipping methods are available for all the product categories.

International shipping methods:

Various delivery methods can be chosen when placing an order based on the delivery country and location. Delivery to home or nearest postoffice based on the selected available shipping method and delivery location. NB! The customer is responsible for any additional costs incurred from the delivery, such as additional expenses arising from destination country's border and customs regulations.

Return policy and order cancellations:

All orders from the webstore have 14 day money back guarantee. For product returns, we will charge 6,90€ as return shipping and handling costs from the total refund sum. For returns inside Finland, customer can use our customer return shipping codes for Posti or Matkahuolto that are specified later below. For product returns from outside of Finland, the customer arranges the shipping and pays for the costs that incurred for the returning of the product.

The return policy does not apply to products that are associated with personal hygiene of the customer (for example underwear and some liquids). Returned products must be unused, unchanged and in the same condition as it was delivered to the customer. The packaging of the returned product must be unbroken. Any labels and price tags attached to the product itself or the packaging must remain intact. Before returning the product it must be packed carefully, so the product or the product packaging will not become damaged during the shipping. We recommend using the same packaging in which the product was originally delivered. NB! Do not attach stickers or other notes directly to the product packaging. Failure to follow the return policy will result in voiding the money back guarantee.    

Before sending the ordered items back to the merchant it is required to notify the merchant about it in writing. Notice can be written by e-mail to: info@hockeyunlimited.fi or by filling: order cancellation form. The returned products must be unused and unchanged.

Returning of the products in Finland can be done by using Posti or Matkahuolto.

Returning through Posti can be accomplished by taking the package to the nearest Posti postoffice and asking Posti to send the package to Hockey Unlimited Oy as a customer return “asiakaspalautus” and providing our return shipping code: 641062. NB! Please store the receipt from Posti for the customer return as long as you receive your payment back for the returned products.

Returning the package by Matkahuolto can be accomplished by taking the package to to the nearest Matkahuolto office and provide the return code for free package return to the merchant, which is: 9528011. NB! Please store the receipt from Matkahuolto for the customer return as long as you receive your payment back for the returned products.

Payment for the returned products is returned as soon as possible primarily using the same payment method through which the customer has originally paid for the product. Returning of the payment by bank transfer can be possible in the occasion when return of the payment is not possible using the same payment method that the customer has used. 

NB! For product returns, we will charge 6,90€ as return shipping and handling costs from the total refund sum.

For orders outside of Finland the customer pays for the costs that incurred for the returning of the product. Product returns should be sent to the merchant address:

Hockey Unlimited Oy, shopping center "Valo"

 Saksalankatu 4-6, 15100 Lahti.

Returning of the product from outside of Finland can be accomplished with the chosen delivery method by the customer to our door or to the Postoffice or office of "Matkahuolto" nearest to us. Returning the product to our nearest Smartpost parcel locker is also possible. NB! We do not accept parcels that have the delivery costs unpaid.

Faulty or damaged item:

If the delivered product is faulty or damaged, you can notify the merchant about it by sending an e-mail to info@hockeyunlimited.fi. Flawless product will be sent to customer to replace the faulty product. If  sending new product to replace the faulty product is not possible, it may be the case for the price reduction for the faulty product or complete cancellation of the sale and money refund. For a money refund, we may need your bank account number.